If you are not completely satisfied with your purchase, you may return any unused and undamaged items in their original packaging for a refund within 30 days of the date of delivery. A 15% restocking fee may apply.
Please be aware that we can only accept returns of orders placed directly through and fulfilled by www.sawfishco.com. If you purchased or ordered any of our products through another retailer or tradesman, we suggest contacting that particular retailer or tradesman for return information.
All returns require a Return Merchandise Authorization (RMA) number. To obtain a RMA number, please contact our customer service department by phone at 1-484-SAW-FISH (729-3474) during business hours. Any return made without proper authorization will not be accepted for refund or exchange. The RMA number is only valid for 3 weeks after it is issued. Any return that is received after the 3-week period may not be accepted or may be subjected to a higher restocking fee. All returns must be sent in original packaging with the RMA number clearly posted on the outside of the package.
All returns must be shipped at the customer’s expense but can be shipped using the customer’s choice of carrier. Sawfish, Inc. is not responsible for damage resulting from return shipment by the customer. It is the customer’s responsibility to ensure all packages are returned to us.
Please be advised, if you wish to return an item for a refund that was received as a gift, the refund will be issued to the purchaser. When you contact our customer service department for a RMA number, please be able to provide the order number and the purchaser’s information so we may easily locate the account in our database.
Returned items are processed in the order that they are received. Please allow 2-4 weeks for your return to be processed and documented in our database. Any refund or exchange will be processed as soon as possible after recorded receipt of the returned item.
All refunds issued will be in the amount of the product cost only. Shipping and handling costs or any additional surcharges for shipping are non-refundable and non-exchangeable. If you choose to return your order for a refund and payment was made by credit card, your refund will be submitted to the original credit card on file. If that credit card has since expired or will no longer accept a credit, a representative will contact you for another method of receiving payment. If you choose to return your order for an exchange, your account will be credited the total product cost of your original order. The credit may be applied toward the purchase of new products. New shipping and handling charges will be applied to your second order as applicable.
It is the customer’s responsibility to contact us within 30 days after delivery if a damaged or incorrect item was received. If we are not contacted until after the 30-day period regarding a damaged or incorrect item received, the customer will not be eligible for a replacement.
